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RelaxIOhub

Public Offer Agreement

v1.0 · 2025-01-01Safe Creative №2606086007957
Related document: Privacy Policy

Preamble

  1. p1.This document constitutes a public offer (hereinafter — the "Offer") within the meaning of Article 633 of the Civil Code of Ukraine (hereinafter — CCU) and is addressed to an unlimited number of persons.
  2. p2.The Platform Operator (hereinafter — the "Operator") is the rightsholder of the RelaxIOhub software complex. Authorship and date of creation are confirmed by registration in the international Safe Creative registry under №2606086007957. The registration is certified with a Qualified Electronic Signature (QTSP) in accordance with Regulation (EU) No 910/2014 of the European Parliament and of the Council (eIDAS); the hash of the work is recorded on the Ethereum blockchain, providing independent verification of the date and integrity of the copyrighted work.
  3. p3.The Offer is governed by the provisions of the CCU (in particular Articles 633–642, 901–907), the Law of Ukraine "On Electronic Commerce" No. 675-VIII dated 03.09.2015, the Law of Ukraine "On Consumer Rights Protection" No. 1023-XII dated 12.05.1991, the Law of Ukraine "On Copyright and Related Rights" No. 3792-XII dated 23.12.1993, and other applicable legislation of Ukraine.
  4. p4.The Offer is published on the Website at https://ua.relaxiohub.com/offer and becomes effective from the moment of its publication.

Section 1. Terms and Definitions

  1. 1.1.Platform Administration — the Operator and/or persons (subcontractors) duly authorized by the Operator to manage the Platform and provide Services in accordance with this Agreement.
  2. 1.2.Acceptance — full and unconditional acceptance of the terms of this Offer, carried out through conclusive actions (Article 642 CCU): registration, any other interaction with the Website, or actual use of Platform Services.
  3. 1.3.Authorization — entry by a registered User of their identification data (login and password) to access their Account on the Platform.
  4. 1.4.Review — a rating and/or text comment posted by a registered Customer on the Platform regarding the quality of interaction with a specific Master.
  5. 1.5.Agreement — the agreement between the Operator and the User, concluded on the terms of this Offer from the moment of its Acceptance.
  6. 1.6.Customer (User-Customer) — a natural person, sole proprietor, or legal entity that uses the Platform to search for a Master. The Customer may use the Platform without registration; upon registration, the Customer gains the right to publish Reviews and provide ratings.
  7. 1.7.Images — photographs (avatars) attached to the Master's Portfolio Site: images of certificates, massage rooms, work examples, and other visual materials that the Master deems necessary to inform Customers.
  8. 1.8.Login — a unique User identifier on the Platform, which is the email address. Registration of multiple Accounts by one person is prohibited.
  9. 1.9.Master (User-Master, Service Provider) — a natural person, sole proprietor, or legal entity that provides or offers massage services as a massage therapist (massage specialist), has completed mandatory registration on the Platform, and has created a Portfolio Site to inform Customers of their qualifications, types of services, and terms of provision.
  10. 1.10.Account — the User's electronic cabinet within the Platform's functional system, through which they can manage their data, settings, and interaction with Services.
  11. 1.11.Listing — structured information posted by the Master on the Platform through automated Services, containing a description of services, prices, work schedule, and other relevant information.
  12. 1.12.Platform Operator (Operator) — the rightsholder of the RelaxIOhub software complex, responsible for its development, maintenance, and administration. The Operator is identified through Safe Creative registration №2606086007957.
  13. 1.13.Password — a character combination that, together with the Login, provides User identification when accessing Services. The User is solely responsible for maintaining the confidentiality of the Password.
  14. 1.14.Platform (Website, Portal) — the internet resource at https://ua.relaxiohub.com — a combination of software and hardware tools functioning as an online service for finding massage specialists.
  15. 1.15.Privacy Policy — a document defining the procedures for processing, storing, and protecting Users' personal data by the Platform. Published at https://ua.relaxiohub.com/privacy and is an integral part of this Agreement.
  16. 1.16.Portfolio Site (Personal Site) — the registered Master's public page on the Platform containing information about their services, qualifications, prices, Images, and Reviews. Only information independently posted by the Master is publicly displayed.
  17. 1.17.Platform Services — the totality of services provided by the Platform under this Agreement on a free or paid basis, including: registration, Account creation, Portfolio Site creation, specialist search, messaging, and other functions.
  18. 1.18.Third Parties — any natural or legal persons who are not the Operator, Master, or Customer.

Section 2. Subject of the Agreement

  1. 2.1.Under this Agreement, the Operator provides Users with access via the Internet to an information and communication platform that enables: creation of Accounts, placement of Portfolio Sites, Master search, messaging, and provision of other Services.
  2. 2.2.The Platform acts as an information intermediary and is not a party to any agreements (including oral arrangements) between the Master and the Customer regarding the provision of massage or other services. Relations between the Master and Customer are governed directly between them in accordance with applicable Ukrainian legislation, in particular the Law "On Electronic Commerce" and the Law "On Consumer Rights Protection."
  3. 2.3.The Operator may charge fees for certain Services, including: advertising mailings and ad placements; provision of analytical information; additional Portfolio Site promotion services; news publication; creation of specialized services for service expansion.
  4. 2.4.In addition to this Agreement, the provision of Services and processing of personal data are governed by the Privacy Policy, which is an integral part of this Agreement.
  5. 2.5.The Operator has the right to engage third parties (subcontractors) to provide Users with all or part of the Services.

Section 3. Acceptance Procedure

  1. 3.1.This Offer constitutes a public proposal within the meaning of Article 641 CCU. Acceptance of the Offer is equivalent to entering into an Agreement on the terms set forth herein (Article 642 CCU).
  2. 3.2.The moment of Acceptance is any interaction by the User with the Platform, including: registration on the Website, actual use of Services, viewing Portfolio Sites, or any other action indicating acceptance of the Offer terms (conclusive actions).
  3. 3.3.For the Master, Acceptance is effected through mandatory registration on the Platform and completion of the Portfolio Site.
  4. 3.4.For the Customer, Acceptance is effected through any interaction with the Website. Customer registration is optional and provides additional capabilities (publishing Reviews, ratings).
  5. 3.5.The performance of any action on the Platform signifies that the User is aware of, understands, and unconditionally accepts the terms of the Offer in full without any reservations.

Section 4. Registration, Verification, Account

  1. 4.1.A person wishing to become a Master must complete registration on the Platform. During registration, the Master undertakes to provide truthful, complete, and current information and to ensure its timely updating.
  2. 4.2.The Master undertakes not to mislead the Platform and/or other Users regarding their experience, qualifications, and services, and not to post personal data of third parties without their consent.
  3. 4.3.If the Administration discovers inaccurate or potentially misleading information, the Administration has the right to cancel the registration, suspend or terminate access to Services, and/or request additional documents for verification.
  4. 4.4.The Platform may request additional verification: providing a photograph with an identity document (passport, ID card, residence permit for foreign nationals). The photograph is deleted within 24 hours of verification completion.
  5. 4.5.Verification for sole proprietors requires a state registration certificate and/or an extract from the Unified State Register. For legal entities — a state registration certificate and documents confirming the representative's authority.
  6. 4.6.The Master and Customer are responsible for respecting the rights (property and non-property) of third parties regarding information provided to the Platform.
  7. 4.7.Upon registration, the User consents to the Platform's processing of personal data provided during registration (collection, storage, use, anonymization, destruction) for the purpose of providing Services and information support.
  8. 4.8.Users bear full responsibility for maintaining the confidentiality of their Account (Login and Password) and for all actions performed using their Account.
  9. 4.9.In case of security breach or unauthorized use of the Account, the User must immediately notify the Administration. The Platform is not liable for damages caused by unauthorized Account use.
  10. 4.10.By registering, the User agrees to receive informational messages at the contact details provided during registration. The Platform undertakes not to disclose Users' personal data to third parties without consent, except as required by applicable law.
  11. 4.11.The User has the right to discontinue use of Services at any time by deleting their Account.

Section 5. Rights and Obligations of the Operator

  1. 5.1.The Operator undertakes to ensure Users' ability to receive Services in the manner defined by this Agreement.
  2. 5.2.The Operator has the right, at its sole discretion, to modify, restrict, or remove any information on the Platform, and to suspend or terminate a User's access to Services for any justified reason, subject to prior or simultaneous notification.
  3. 5.3.The Operator has the right to modify the terms of this Agreement, payment procedures, and tariffs. Information about changes is published on the Platform. Continued use of the Platform after publication of changes constitutes the User's consent.
  4. 5.4.The Operator has the right to place advertising and/or other information in any section of the Platform without separate approval from the Master.
  5. 5.5.In case of User violation of the Agreement, the Operator has the right to suspend, restrict, or terminate the User's access to Services unilaterally without compensation for any damages.
  6. 5.6.The Operator has the right to send messages (email, SMS, push notifications) containing organizational, technical, or informational content about Service capabilities.
  7. 5.7.The Operator undertakes not to use Users' account data for purposes not provided for by the Agreement and guarantees non-disclosure of such data, except as required by Ukrainian law.
  8. 5.8.The Operator undertakes to provide access to technical support via email or other designated channels.
  9. 5.9.The Operator has the right to moderate all Listings, Images, video materials, Reviews, and other content posted by Users.
  10. 5.10.The Platform ensures Service operation but does not guarantee uninterrupted 24/7 availability. The Operator may conduct maintenance, updates, or other preventive work at any time.

Section 6. Rights and Obligations of the Master

  1. 6.1.The Master undertakes to comply with the terms of this Agreement and to pay for paid Services in the manner prescribed by the Agreement.
  2. 6.2.The Master undertakes to independently review information about Service terms and pricing, checking the relevant Platform section at least once per week.
  3. 6.3.The Master confirms that they are a fully capable person who has reached 18 years of age at the time of registration.
  4. 6.4.The Master guarantees that they hold all rights to the content (texts, images, videos) posted on their Portfolio Site and possess appropriate qualifications for providing services.
  5. 6.5.The Master grants the Operator a non-exclusive, royalty-free, worldwide license to display, distribute, and publicly show content posted on the Portfolio Site solely for Platform operation purposes. The license remains effective for the duration of content placement and terminates upon its removal.
  6. 6.6.The Master is prohibited from posting on the Portfolio Site: information redirecting Users to external resources; advertising of goods or services not compliant with Platform rules; content violating applicable Ukrainian legislation.
  7. 6.7.The Master undertakes to independently manage contractual (including oral) relations with the Customer, including: agreeing on scope, cost, and procedure of services; receiving payment; ascertaining the Customer's health condition and contraindications.
  8. 6.8.The Master undertakes to use Services only for lawful purposes, to comply with Ukrainian legislation, including the Law "On Ensuring the Functioning of Ukrainian as the State Language," and not to infringe on the rights of the Platform or other Users.
  9. 6.9.The Master has the right to contact technical support by providing their Login or contact details.

Section 7. Rights and Obligations of the Customer

  1. 7.1.The Customer has the right to freely use the Platform to search for a Master without registration.
  2. 7.2.A registered Customer has the right to publish Reviews and provide ratings for Masters based on services received.
  3. 7.3.The Customer is strictly prohibited from publishing Reviews for the purpose of manipulating Master ratings. Upon detection of such actions, the Administration may remove Reviews and impose sanctions up to Account blocking.
  4. 7.4.The Customer acknowledges and confirms that: (a) the Platform and the Master are completely independent entities; (b) the Platform is not responsible for the Master's services conforming to legislation or the Customer's expectations; (c) the Platform is not a party to any agreement between the Customer and the Master.
  5. 7.5.The Customer undertakes to independently verify the qualifications of the chosen Master, including: requesting certificates, educational and experience documents, and other documents required by law.
  6. 7.6.The Customer undertakes not to post content on the Platform that: violates Platform rules or applicable law; contains spam or fraudulent schemes; is offensive, defamatory, or promotes discrimination; contains third-party contact information without their consent.
  7. 7.7.The Customer has the right to report to the Administration any violations of the Agreement or legislation by other Users.

Section 8. Independence of Parties. Limitation of Liability

  1. 8.1.The Platform acts as an information intermediary and provides exclusively communication and information Services. The Platform is not a service provider, employer, agent, or representative of the Master or Customer.
  2. 8.2.All agreements (including oral arrangements) for the provision of services are concluded directly between the Master and the Customer. The Platform is not a party to such agreements and bears no responsibility for their performance or non-performance.
  3. 8.3.The Platform is not liable for the quality, completeness, safety, or legality of services provided by the Master to the Customer.
  4. 8.4.The Platform does not verify diplomas, certificates, or other qualification documents posted on the Master's Portfolio Site and does not guarantee their authenticity.
  5. 8.5.The Platform is not liable for any errors, interruptions, defects, or delays in data processing or transmission, communication line failures, unauthorized third-party access, or other technical issues that cause restricted access to Services.
  6. 8.6.The Platform is not liable to Users or third parties for any direct and/or indirect damages, including lost profits, lost data, or reputational harm arising from the use or inability to use Services.
  7. 8.7.Upon User violation of the Agreement and/or legislation, the Operator reserves the right to temporarily restrict access, and in cases of gross or repeated (more than twice) violations — to permanently deny access.
  8. 8.8.The Platform is not liable for restrictions or termination of access to Services arising from force majeure circumstances pursuant to Article 617 CCU, including: military actions, natural disasters, actions and/or inactions of state authorities, public network failures, cyberattacks.
  9. 8.9.The Operator bears no obligations to third parties except as expressly provided by applicable Ukrainian legislation.

Section 9. Intellectual Property

  1. 9.1.Copyright in the source code, design, database, trademarks, and other components of the Platform belongs to the Operator. Authorship and date of creation are confirmed by Safe Creative registration №2606086007957, certified with a Qualified Electronic Signature (QTSP) under EU Regulation No 910/2014 (eIDAS) with hash fixation on the Ethereum blockchain.
  2. 9.2.The source code and web platform as copyright objects are protected under the Law of Ukraine "On Copyright and Related Rights," EU Directive 2009/24/EC on the legal protection of computer programs, and other international treaties and conventions to which Ukraine is a party.
  3. 9.3.Any use of Platform elements (texts, graphics, branding, programs, and other objects) without written permission from the Operator or other lawful rightsholder is unlawful and may constitute grounds for civil, administrative, and criminal liability.
  4. 9.4.Content independently created and posted by the Master on the Portfolio Site (texts, images, videos) remains the intellectual property of the Master. By posting content, the Master grants the Operator a non-exclusive license in accordance with clause 6.5 of this Agreement.
  5. 9.5.When copying or distributing any information from the Platform, providing a direct hyperlink to the Platform as the source is mandatory.

Section 10. Confidentiality. Communications. Amendments. Final Provisions

  1. 10.1.Personal data processing procedures are defined by the Privacy Policy, which is an integral part of this Agreement.
  2. 10.2.Correspondence between the Operator and Users regarding Agreement performance is conducted via email. Official Operator address: [email protected].
  3. 10.3.Amendments and/or supplements to the Agreement are made unilaterally by decision of the Operator. The effective date of amendments is the date of their publication on the Website, unless otherwise specified by the Operator.
  4. 10.4.If the User disagrees with amendments made, the User has the right to terminate the Agreement by deleting their Account.
  5. 10.5.This Agreement and the relationship between the Operator and Users are governed by the laws of Ukraine. Matters not regulated by the Agreement shall be resolved in accordance with applicable Ukrainian legislation.
  6. 10.6.If any provision of this Agreement is found to be invalid, this does not affect the validity or applicability of the remaining provisions.
  7. 10.7.Users undertake to: refrain from actions causing disproportionate load on Platform infrastructure; not use automated access tools without the Platform's open API; when copying any information from the Platform, mandatorily provide a reference link.
  8. 10.8.The Administration reserves the right to remove or block access to information without prior notice in the event of: decisions by competent state authorities; demands from intellectual property rightsholders; violations of other Users' rights; detection of prohibited content.